It takes guts to be transparent. Blog eveangelists often cite transparency as a key blog benefit, but they don't say a giant set of cojones is required to operate the thing. Robbin Phillips is a CEO up to the transparency challenge. Here's how she handled a recent flub up. Brains on Fire was given a gift this week. In the form of a hard lesson learned. We let a client and friend down. We didn’t live up to our …
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