A while back, I wrote about BuzzMachine's Jeff Jarvis and his problems with Dell's customer service, or the lack thereof. He's finally got their attention: While BuzzMachine frequently receives more than 5,000 visitors a day, one recent post--Jarvis' "open letter" last week to George and Chairman Michael Dell, excoriating the company for ignoring online criticism--was the third most linked-to post on the blogosphere …
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