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How do brand managers convince their peers inside the company that the company they work for competes on brand? How do these same brand managers move the discussion away from brand identity to brand experience and prove that better brand experiences lead to more sales, greater customer satisfaction, and increased valuations? Maggie Windsor Gross, head of strategy, studios at Deloitte Digital, has thought a lot …
Continue Reading about Deloitte Digital Wants to Make ‘Brand’ A C-Suite Priority →
For most marketers, data is a promise. With good clean data, one can get to know the customer better, refine the brand's messaging and appeals to these customers, and meet them where they are. Additionally, with data-fueled insights and the precise action plans that result, you can put any lingering "spray-and-pray" tactics on the shelf. That's the promise. What about the reality? To develop data-driven …
Continue Reading about Data Is A Promise and In This New Campaign, It’s Also the Hook →
Data-driven. We see this phrase absolutely everywhere in the marketing world today. On agency websites, on job descriptions, in people’s bios, on LinkedIn, and on resumes. I’ve got a problem with that. There's a concerted push to making sure everything is data-driven. But it’s not fully understood how narrow that statement really is. Making sure something is ‘data-driven’, is actually the best way to ensure you’re …
Continue Reading about How to Make Better Strategic Decisions: Stop Thinking So Much →
Cyber thieves are lurking. Cyber thieves are stealing. Facts. The big question is how are you responding to, and preventing this imminent threat? Digital fraud is a problem businesses have been facing since the advent of e-commerce in the 1990s, and its threat only increases with each passing year. Experian found that losses from fraudulent identities increased from 51% in 2017 to 57% in 2019. According to …
Continue Reading about Protect Your Digital Assets and Communications Infrastructure →
Is it a bank's job to help its customers save money? The more customers' deposits remain in the bank, the more the bank can use the money to invest, so yes. It's also the right thing to do. But how? How does a bank move people to care about saving money, instead of spending money? What if the bank hacked the algorithms? What if the bank turned modern marketing on its …
"Karen" wants her privacy. Come to think of it, so does "Ken." https://youtu.be/-l61NE0eqkw I like this commercial because it is awkward. For me, peak awkward happens when the coworkers speak in emoji. "Read heart emoji. Blue heart emoji. Puke emoji!" The spot offers the technorati a funny takedown of the quantified life and a well-earned poke in our social sharing ribs. Oddly, the heartbeat rate and the …
Stan Talks is a library of short videos produced by the Stan Richards School of Advertising & Public Relations in the Moody College of Communication at The University of Texas at Austin. This new talk, released last month, features Laura Desmond, founder and CEO of Eagle Vista Partners in Chicago. Desmond is intent on building the agency of the future, using data, content, and …
Regulation. Few industries need it applied to them more stringently than high technology, social media platforms in particular. Few industries are as free to set their own agendas today without regard to public safety. California, following Europe's lead, is tightening standards in an effort to protect its citizens' privacy. The California Consumer Privacy Act (CCPA) is a new data privacy law that establishes …
Continue Reading about Will Facebook Comply with California’s New Consumer Privacy Act? →
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