Make People Feel Good And You Will Go Far

Popular speaker and author, Tom Asacker, weighs in on some things he’s been thinking about lately.

People believe that they are better than they really are, and they want YOU and your people and your business model to validate those feelings. If you’re really smart, you’ll make them feel even better about themselves and their decisions.
I wonder why, no matter how many times or in how many ways I explain this to clients, it seems to fall on deaf ears. Here it is again: Harley Davidson does not sell motorcycles. They sell identity. They sell esteem. They sell belonging. Ditto for Apple and Starbucks and the rest of the best.
Did you hear what one college woman said when asked why she kept buying her coffee at Starbucks even after the professor agreed to purchase it for her (exactly the way she desired it)? Are you ready for this? Are you sitting down? Here it is:
“They’d miss me at my regular Starbucks if I didn’t stop in.”
Self-worth . . . only $5 a cup.

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About David Burn

I wrote my first ad for a political candidate when I was 17 years old. She won her race and I felt the seductive power of advertising for the first time. Today—after working for seven agencies in five states—I am head of brand strategy and creative at Bonehook in Portland, Oregon.