Former adman turned blogvertiser, Hugh MacLeod, is hearing things.
So a lot of clients have been recently asking their ad agencies, “So what can you do for us in Web 2.0?” And the agencies have been replying, “Lots! Lots and lots and lots and lots!” Bullshit. Ad agencies have so far been hopeless in this space. I don’t know of ONE SINGLE piece of work coming out of a traditional ad agency in the last five years that has been even halfway original, thought provoking or effective.
Hugh loves to challenge and provoke. Plus, tearing Madison Avenue a new one is good for his new paradigm business.
In answer to the MacLeodian provocation, I might say Fallon’s United spots make great TV. Or I could say Crispin Porter + Bogusky has turned in some great work. I particularly like the inroads they’re making into content. Their Dr. Angus coffee table book is one example.
Hugh’s Web 2.0-specific challenge is tougher to defend. User generated content, while all the rage online, is a total 180 for most of the craftsmen and women who carefully make communications. See the Nike/Wieden story from earlier today for more on that topic.
Since “Madison Avenue” is the place, or thing, Hugh rails against, let’s pause and examine it. It’s an imaginary place and a real place. To me Madison Avenue is like “the music industry.” I’m in it, but firmly on the indie side. Thus, my own stance, and standing therein, is that of an outsider. It always has been, thanks to my career in high tech B2B, sales promotions and event marketing. Never given the opportunity to make prime time TV, I’ve had to find another way. Every time.
If I have a point to make in this ramble it is this—it’s simply a matter of time before the ad biz figures Web 2.0 out. There have been some ugly stumbles and there will be more. But there will also be notable successes. I’m working on one now. Hopefully, you are too.
I think the problem might be in the question “What can you do for us in Web 2.0?”
Web 2.0 is (in my opinion) all about being honest with your customers and providing a platform where they can speak to you. It’s no longer one-way communication.
Companies need to have a real desire to open up a two-way dialog with their customers or their ‘Web 2.0’ efforts will fail from the beginning.