Every Point of Contact Counts

Rarely are rejection notices considered a marketing opportunity. But everything is marketing when it involves your brand. For instance, these notices often arrive on letterhead, with a big fat logo prominently displayed. That’s a marketing opportunity.
The other day, I got such a notice from High Country News, where I had applied to be News Editor. This letter thoughtfully detailed the search process, thanked all the participants and made mention of the person who got the job and the reasons why. Here’s a niche media brand willing to share. I like people who want to share with me. Thus, the HCN rejection letter achieved the unthinkable



About David Burn

I wrote my first ad for a political candidate when I was 17 years old. She won her race and I felt the seductive power of advertising for the first time. Today—after working for seven agencies in five states—I am head of brand strategy and creative at Bonehook in Portland, Oregon.