According to Debra Aho Williamson, a principal analyst at eMarketer, "the message still hasn't sunk in: Likes are not a gauge of consumer involvement with your company or brand. But companies still insist on touting their total just like they touted "hits" back in the early days of the web." Williamson also advises companies to measure the success of social media marketing by tracking the redemption of coupons …
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