Beware Of 29E

I-Am-Bored posted this hand-written consumer complaint against Continental Airlines last year.
I was unawre of it until today, when Consumerist picked it up.
It begins, “Dear Continental Airlines, I am disgusted as I write this note to your about the miserable experience I am having in seat 29E on one of your aircrafts. As you may know, this seat is situated directly across from the lavatory, so close that I can reach out my left arm and touch the door.”
It ends with, “I suggest that you initiate immediate removal of this seat from all your of your crafts. Just remove it and leave the smoldering brown hole empty.”
I wonder if Continental took this hilarious, but serious, complaint seriously.

About David Burn

I wrote my first ad for a political candidate when I was 17 years old. She won her race and I felt the seductive power of advertising for the first time. Today—after working for seven agencies in five states—I am now head of brand strategy and creative direction at Bonehook in Portland, Oregon.