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Yelp Has Our Help

November 6, 2008 By David Burn

Saul Hansell writes in Bits that Yelp is succeeding in part because it puts citizen reviewers at the top of its list of constituencies to serve. This makes the site a poster child for user-centric design.

Responding to criticism from business owners that some user reviews are unfair, Yelp also recently introduced a way for the business owner to send a message back to a reviewer. If the reviewer doesn’t choose to write back, the business owner can’t send a second message.
But Jeremy Stoppelman, Yelp’s chief executive, said that the site deliberately tilts its rules to support the reviewers. “We put the community first, the consumer second and businesses third,” he said.

Yelp has 3.3 million users. It’s also one of those services many small businesses don’t know about, but should. Tuk Tuk in Beaumont Village, near where I live, knows about them:
tuk_tuk_fremont_St.jpg

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About David Burn

Co-founder and editor of Adpulp.com. David wrote his first ad for a political candidate when he was 17 years old. She won her race and he felt the seductive power of advertising for the first time. Today, David is a creative director in Austin, Texas.

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