Buckmaster Bewilders Some, Inspires Others

Lucy Kellaway is Financial Times’ management columnist. For the last ten years her weekly column has “poked fun at management fads and jargon and celebrated the ups and downs of office life.” So it was fun to see how she did with Jim Buckmaster, the CEO of Craiglist. Ahead of our meeting I gave myself […]

Managing Chaos (Sounds Like An Oxymoron)

Husband and wife team, Jack and Suzy Welch, writing in BusinessWeek suggest that creatives must be respected but controlled, if they’re going to add to the firm’s bottom line. Leading people who often don’t think of themselves as employees of anyone or anything, let alone followers embedded in an organization consisting of levels, layers, and […]

Iterate Your Way To Online Perfection

Author and consultant Annette Moser-Wellman recently had the chance to sit across from LinkedIn founder and VP of Product Strategy Allen Blue. What turned her on is Blue’s take on improvisation. “We make it up as we go along. If you ask consumers about your ideas, they will say, ‘I have no idea what you […]

Great Ideas Go Nowhere In Dysfunctional Organizations

Executive Coach, Doug Sundheim, describes the problem that plagues many businesses, particulary organizations that rely on lots of meetings. What passes as “communication” in most organizations is nothing more than people talking AT each other. Firing different opinions around a room with little structure to productively move any action forward. The dialogue is dysfunctional – […]

Stoking AOL’s “Pipeline”

USA Today reporter, Jefferson Graham, wonders if Randy Falco, a seasoned TV exec who became CEO of AOL last November, is running the once-dominant online service as a TV network? “When we first came here, I thought this business wasn’t that different from the other businesses I’ve run,” he said in an interview with USA […]

Fostering Employee Loyalty 101

San Jose Mercury News looks at one company’s progressive work culture and how it produces results for them. When it comes to vacation, Netflix has a simple policy: take as much as you’d like. Just make sure your work is done. Employees at the online movie retailer often leave for three, four, even five weeks […]

Fluid Markets Demand Discipline

Hal R. Varian, professor of business, economics and information management at the University of California, Berkeley explains “Kaizen, the practice of continuous improvement,” in today’s NYT. Kaizen doesn’t just mean a business should keep trying new things. Rather, it refers to a disciplined process of systematic exploration, controlled experimentation and then painstaking adoption of the […]

Soft Minded CEOs Rule The Roost

“If I only had a little humility, I’d be perfect.” -Ted Turner USA Today is running a feature today on the thickness of CEO skin. PsyMax surveyed 13,000 employees, including 242 CEOs, to determine which ones were resilient, thick-skinned and good at taking criticism. PsyMax called it being tough-minded. Among non-management workers, 83% had those […]