When Just “Doing Your Job” Fails To Solve The Problem

Add branding consultants and hapless clients to the long list of things and people Hoffman/Lewis President, Bob Hoffman, a.k.a. The Ad Contrarian, doesn’t respect.

If your products are crappy, or your stores are dirty, or your service is lousy, or your business strategy is stupid, you — my friend — have a brand problem! Send in the branding consultants.
…Tinkering with the brand is so much more pleasant than solving the problems.

Naturally, this begs the question, should agencies be involved in the client’s operations? It’s clearly not what we’re hired to do, but layering effective advertising on top of a shit pile does no one any good.
What’s the deal at your shop? Do you suggest solutions that go well beyond advertising? If you do, how is this additional thinking received?

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About David Burn

Native Nebraskan seeking the perfect pale ale in the Pacific Northwest. Copywriter and brand strategist at Bonehook. Co-founder and editor of AdPulp. Contributor to The Content Strategist. Doer of the things written about herein.