Social Gets Some Big Time Face Time @Dreamforce 2013

Heads up SFO. A small city of people are flying in for Dreamforce, the annual user conference put on by Salesforce.com in San Francisco this week.

According to reports, some of the Dreamforce badge wearers will be seeking information on how to incorporate social media marketing and social selling into their practice. Others may be looking for a good party to attend. I hear Green Day is performing at a VIP function. How punk rock is that?

According to USA TODAY’s preview piece on the conference, L’Oreal began using new marketing and analysis tools Salesforce rolled out this year.

The software helps automate the process of discovering the interests of existing customers, then deciding which promotions to send to their social media accounts, via text or video ads.

L’Oreal brand managers used it to sign up thousands of hair salon owners in the U.S., who in turn used it to create thousands of Facebook pages that were peppered with social media ads for shampoos and conditioners.

I am a huge fan of discovering the interests of existing customers. That’s the fuel on which marketing runs. But I will admit to getting hung up a bit with the idea that software will effectively automate the process. I’m not saying software does not work in this capacity, or that this particular software as a service is not needed. Rather, I want to question which sales and marketing processes can and should be automated, and which work best when done manually.

I know this much, an email does not equal a phone call and a phone call does not equal a face-to-face meeting. I’d love to hear your thoughts on the matter, and possibly include said thoughts in an upcoming feature article.

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About David Burn

Native Nebraskan seeking the perfect pale ale in the Pacific Northwest. Copywriter and brand strategist at Bonehook. Co-founder and editor of AdPulp. Contributor to The Content Strategist. Doer of the things written about herein.

  • equanstrom

    David,

    You’re tackling the exact kind of question that needs to be answered– which sales and marketing processes can and should be automated, and which work best when done manually?

    We @Nimble have a specific perspective, given our place in the SaaS ecosystem. I’d be keen to brief you as such…

    Eric Quanstrom
    CMO, Nimble
    @equanstrom

  • Jurij Radzevic

    If you perceive marketing as as the process of identifying, anticipating and satisfying customer requirements profitably, so none of these 3 processes can be fully automated.

    However, forums like Dreamforce can help with finding the ways of how the balance of automated and manual control of these processes could be achieved.

    That is why lots of companies, including Extentia (http://www.extentia.com/dreamforce-2013/) try not to miss the opportunity to participate in the events like this one in San Francisco.