Jiffy Lube Wants A Two-Way Customer Conversation. Maybe.


In Southern California, Jiffy Lube locations got busted for not doing work that customers paid for. The above follow-up report, taken from the local news in LA, shows clips of a Jiffy Lube “apology” commercial and the reactions of some of the customers who got screwed.
It doesn’t appear Jiffy Lube is all that interested in engaging its customers, as some who wrote to get refunds have not heard any response.
So much for all the “let’s engage the customers” crap. Many brands simply can’t be bothered with it.

About Dan Goldgeier

Dan Goldgeier is a Seattle-based freelance copywriter with experience at advertising agencies across the U.S. He is a graduate of the Creative Circus ad school, and currently teaches at Seattle's School of Visual Concepts. Dan is also a columnist for TalentZoo.com and the author of View From The Cheap Seats and Killer Executions and Scrubbed Decks.