In Southern California, Jiffy Lube locations got busted for not doing work that customers paid for. The above follow-up report, taken from the local news in LA, shows clips of a Jiffy Lube “apology” commercial and the reactions of some of the customers who got screwed.
It doesn’t appear Jiffy Lube is all that interested in engaging its customers, as some who wrote to get refunds have not heard any response.
So much for all the “let’s engage the customers” crap. Many brands simply can’t be bothered with it.
Jiffy Lube Wants A Two-Way Customer Conversation. Maybe.
December 20, 2006 By