Jiffy Lube Wants A Two-Way Customer Conversation. Maybe.


In Southern California, Jiffy Lube locations got busted for not doing work that customers paid for. The above follow-up report, taken from the local news in LA, shows clips of a Jiffy Lube “apology” commercial and the reactions of some of the customers who got screwed.
It doesn’t appear Jiffy Lube is all that interested in engaging its customers, as some who wrote to get refunds have not heard any response.
So much for all the “let’s engage the customers” crap. Many brands simply can’t be bothered with it.

About Dan Goldgeier

Blogging on AdPulp since 2005, Dan Goldgeier is a Seattle-based freelance copywriter with experience at advertising agencies across the U.S. He is a graduate of the Creative Circus ad school, and currently teaches at Seattle's School of Visual Concepts. In addition, he is a regular columnist for TalentZoo.com. Dan published the best of his TalentZoo.com columns in a book entitled View From The Cheap Seats: A Broader Look at Advertising, Marketing, Branding, Global Politics, Office Politics, Sexual Politics, and Getting Drunk During a Job Interview. Look for it on Amazon in paperback and e-book editions.