It’s The Information Economy Stupid

“The single biggest explanation for fragile brands is the swelling strength of the consumer. We’ve seen a pronounced jump in the amount of information available about goods and services. It’s not just bellwethers like Consumers Union and J.D. Power, established authorities that unquestionably shape people’s buying decisions, but also the crush of magazines, Web sites, and message boards scrutinizing products.” -James Surowiecki, staff writer for The New Yorker, and author of The Wisdom of Crowds writing in Wired
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In short, this is why I suggest that brands make friends with their customers. To do this, they need to conduct multiple ongoing conversations. Think of it as a party, this new world embracing the customer.

About David Burn

I wrote my first ad for a political candidate when I was 17 years old. She won her race and I felt the seductive power of advertising for the first time. Today—after working for seven agencies in five states—I am head of brand strategy and creative direction at Bonehook in Portland, Oregon.