Here’s an interesting bit from Ad Age about Cramer-Krasselt’s loss of the CareerBuilder account:
In an internal memo issued today, the agency’s president, Peter Krivkovich, said CareerBuilder put its account up for review after the agency’s Super Bowl ads failed to rank in the top 10 in USA Today’s viewer poll.
“To our amazement, to our total astonishment, all that astounding business success was less important than one poll,” reads part of Mr. Krivkovich’s memo. “C-Kers, we have to tell you — in our entire history, hell in the history of this crazy thing called advertising, I’m not sure there has ever been any thing as baseless or as unbelievable as that. It’s so ludicrous and they are so serious about that poll it’s almost funny.”
Unfortunately, it’s true, and I wrote exactly that last year:
CEO’s and Marketing Directors at the companies who advertise do pay attention, though. With so much cash laid out, no CEO wants to wake up on Monday after the big game, already nursing a hangover, only to find out their commercial has been roundly panned by the focus group.
Think about it: You work at one of these companies that doesn’t advertise a ton like Bud Light, but you fork out $3 million+ for a Super Bowl ad. Then, in all likelihood, you host a big viewing party for all your personal friends, family and other business co-horts to celebrate the big ad buy. Then your commercial comes on, and the people at the party aren’t impressed. You feel like a tool. Then the Ad Meter comes out and you’re not near the top.
Who are you gonna blame? Right–the ad agency. Every time.