I Hope You Have A Bigger Toolbox

On c|net, Tim Leberecht describes the need for convergence of marketing disciplines and the opportunity it creates for the people and agencies capable of making this ideal a reality.

Brand, user experience design, product design, marketing communications, PR, online advertising, etc.–what we’re seeing is an increased convergence of all these creative disciplines. It is not a matter of strategic choice, more a necessity: The truth is that today’s consumers demand that all these disciplines converge.
…brand designers dispel separations that have been artificial anyway, establishing a brand-new equation: brand experience is user experience is user interface design. Digital branding is branding. And your Web strategy is your brand strategy and vice versa.

One of Leberecht’s points is brand managers can’t actually “manage” a brand in today’s consumer-empowered media mix. Thus, the need for “brand design” that reaches across all media channels, and into areas no ad man has ever touched, like customer service.

About David Burn

Co-founder and editor of AdPulp. I wrote my first ad for a political candidate when I was 17 years old. She won her race and I felt the seductive power of advertising for the first time. I worked for seven agencies in five states before launching my own practice in 2009. Today, I am head of brand strategy and creative at Bonehook in Portland, Oregon.

Comments

  1. Doesn’t Wunderman have a Customer Dialogue practive dedicated to that?