Good Copy Is Good Branding Is Good Customer Service

Spike Jones at Brains On Fire likes to order music from CD Baby, the independent musician’s friend in distribution. Any site that sells discs by Garaj Mahal is okay by me. But what Spike points to is the extraordinary customer service touches, evident even in their packing letter.

Spike,
Thanks for your order!
Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved ‘Bon Voyage!’ to your package, on its way to you, in our private CD Baby jet on this day, Monday, August 9th.
I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as ‘Customer of the Year’. We’re all exhausted but can’t wait for you to come back to CDBABY.COM!!
Thank you once again,
Derek Sivers, president, CD Baby
the little CD store with the best new independent music

About David Burn

Fired up to write it down. Co-founder and editor of AdPulp. Chief storyteller at Bonehook, a guide service and bait shop for brands.

  • http://www.freshglue.com/fresh_glue/2005/06/satin_pillow_se.html Fresh Glue

    Satin Pillow Service

    We talk a lot about taking care of every single point of contact our clients have with their customers. That’s because their brand — that is, their customers’ pereption of their company and its product or service — is shaped