Free Speech Not Free

Consumerist points to a maddening customer service story.
Matthew Ghali created GoldenGateVW.com, to share his poor customer experience with Golden Gate Volkswagen, and its owner, Mathew Zaheri.

In May 2003, my fiancee (now my wife) and I took her Jetta to Golden Gate Volkswagen for a few simple repairs.
This experience at Golden Gate Volkswagen turned out to be unpleasant. While the car was at Golden Gate Volkswagen it was damaged, and we believe that we were charged much more for services than we were quoted.

Zaheri then sued Ghali for $1.5 million. I’m not sure what settlement was reached, but Ghali told Consumerist he paid $40k to his lawyers, allowing him to keep the current content on his site in place for all to see.

About David Burn

I wrote my first ad for a political candidate when I was 17 years old. She won her race and I felt the seductive power of advertising for the first time. Today—after working for seven agencies in five states—I am head of brand strategy and creative direction at Bonehook in Portland, Oregon.