Everyday Hero Takes AOL To Task

In the Age of Consumer Empowerment (made possible by millions of interlinked communications devices), companies that continue to practice draconion customer service will not only be outed, they will be forced to change, or face extinction.
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click for the You Tube video
While watching Keith Olberman on MSNBC last night, I learned about one such customer’s encounter with a customer service agent from AOL that made me cringe. For a transcript of the exchange click here.

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About David Burn

Native Nebraskan in the Pacific Northwest. Brand builder at Bonehook. Co-founder and editor of AdPulp. Contributor to The Content Strategist. Believer in Gossage, Bernbach and Clow. Doer of the things written about herein.

  • http://makethelogobigger.blogspot.com makethelogobigger

    Because you know father’s can talk their foolhardy kids outta doin’ something crazy like canceling their account.
    ;-p