Ad agencies, in particular, are soulless holes, the precepts of whose business runs wholly contrary to good user experience practice.
While I would like to think advertising and marketing agencies can evolve their practices to appropriately engage in user experience problems, I believe that the industry’s DNA simply cannot support such mutations. I’ve witnessed 15 years of agencies flailing (and failing) in delivering good user experiences, so there’s no reason to expect them to change.
What could have been a meaningful outsiders observation on the state of advertising instead resorted to the type of hack-ish, hyperbolic rhetoric he’s ostensibly fighting against. And this is the real failing of the post, because the industry is sick. The culture is dysfunctional, and it does need to change. But the thing is, there are so many of us out there trying every single day to make that change. People who believe that there is a way help our clients put their products into the marketplace in different, helpful, and meaningful ways. People who believe in not adding to the cultural pollution that affects so much of marketing, but instead want to make the very products and services Peter is now claiming we cannot. In doing so, he’s just added another front to our war: myopic advertising d-bags on one side, and now myopic high-horse design firms on the other.
Merholz’s argument does not offend me like it does Spohn. I think he’s correct when he describes how some extremely privileged executives in well-heeled, old school ad agencies see the world. Only the wisest among them can see any reason to adapt to the rise of digital culture. The rest are content to go on making TV spots for what must seem to them like forever.
At the same time, I appreciate Spohn saying that there are many people pursuing purpose-driven marketing, or marketing with meaning. It’s the page I’m on. So, in part this is an argument lost in semantics. My firm and Spohn’s have next to nothing in common with the big agencies that Merholz’s is addressing in his post.
The thing that strikes me as important here is that Merholz feels confident enough in his position that he’s willing to strike. It’s a given that this isn’t just an argument, but also a chess move. Adaptive Path has to compete for business against traditional ad agencies. Adaptive Path also needs to work with a client’s other agency partners. This type of biting criticism is one way to distinguish yourself and your agency, for better or worse.