Customer Service

Manage Customer’s Expectations In Social Channels — Save The Brand’s Ass

by David Burn on February 9, 2012

So Much Better Than A “Like” On Facebook

by David Burn on January 28, 2012

How To Win Big in 2012: Create Exceptional Brand Experiences For Your Clients’ Customers

by David Burn on December 30, 2011

FedEx Man Takes His Job And Shoves It

by David Burn on December 21, 2011

Listening Is Step Number One On The Road To Superior Customer Service

by David Burn on October 31, 2011

You Can Trust Technology, Or Trust Customer Service-Minded People Behind The Tech

by David Burn on July 29, 2011

You Have Been Consulted, And Here You Are Being Consulted Again

by David Burn on January 11, 2011

To Win Big Like Gary Vee, You Have To Care Like Gary Vee

by David Burn on December 24, 2010

Show Don’t Tell Is One Way, But Show And Tell Is Better

by David Burn on December 14, 2010

L.L. Bean Is Nice, Best Buy Is Naught

by David Burn on November 22, 2010

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