Yelp Has Our Help

Saul Hansell writes in Bits that Yelp is succeeding in part because it puts citizen reviewers at the top of its list of constituencies to serve. This makes the site a poster child for user-centric design. Responding to criticism from business owners that some user reviews are unfair, Yelp also recently introduced a way for […]

A Citizen Clown Who Takes It To The House

Joel Moss Levinson has fashioned an occupation out of thin air. He enters consumer generated media contests sponsored by brands. And he wins them. Consistently. According to The New York Times, Levinson, a.k.a. “Happy Joel” has won more than $200,000 in cash, trips to Budapest, Buenos Aires and Copenhagen from Delta Air Lines; an iPod […]

Learning to Listen Is An Important First Step, But Learning to Act On the Info Provided Is The Critical Second Step

Pete Blackshaw, author of Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000′ is loving the cover article in the October issue of the Harvard Business Review. The article by Intuit’s founder, Scott Cook, argues for well conceived and managed customer contribution channels. Cook’s article is important because he’s taking our current debate over social […]

Al Gore Didn’t Invent The Internet, But “Internet TV” He Might Have A Claim To

I was watching Current on Comcast cable last night and was struck by the number of consumer generated spots the channel was serving. These ads even have their own acronym, VCAM, which stands for Viewer Created Ad Message. Here is Current’s pitch: We’ve teamed up with the world’s biggest brands and they want you to […]

Gaining Online Cred Is the Real Contest

Brands want to play in the social media sandbox. That much has been established. But what games are they playing? That topic needs a bit more exploration. Spike Jones of Brains of Fire suggests the “go to” game is a social media contest. He says it’s good in that contests promote interaction, participation and involvement. […]

Have A Drink with Mother Freedom

Phil McClary, a musician from Smithton, MO near St Louis, asks A-B to reconsider. According to The Guradian, McClary performed his work to a warm reception at an anti-InBev rally over the weekend. He told his local paper: “I have had numerous emails from people who worked at AB telling me the song really summed […]

Hard Numbers To Hit

Gavin Heaton, has metered out the components of digital storytelling the way a conscientious chef would when writing a cook book. Like anything, you need to start with an idea. This is the 1%. A good idea will get you started but an idea on its own is dormant. There is another 9% that is […]

Character Sketches Needed

MySpace is collaborating with best-selling Brazilian author Paulo Coelho to make a user-generated movie of his book The Witch of Portobello. Users can submit videos focusing on one of the book’s characters to MySpaceTV or Coelho’s MySpace page, and up to 15 winning submissions will be molded into a video “mash-up” called “The Experimental Witch.” […]