You’re The Gold In The Data Mine

I was made aware of Zoom Info the other day. It’s “the search engine for discovering people, companies and relationships.” According to their site, “ZoomInfo continually scans millions of corporate Web sites, press releases, electronic news services, SEC filings and other public online sources. From these Websites ZoomInfo automatically compiles a person’s Web Summary, which […]

Talk About An Explosive Post

In a case of extreme customer empowerment, Paul English really “started something” last fall when he published a directory of unlisted 1-800 customer service numbers on his blog. According to The New York Times, following more than one million visitors to his blog in January alone plus appearances on MSNBC, NPR and the BBC, “Mr. […]

What, No Eggs Benedict?

Hilton Head Island, SC is a ritzy enclave with exacting planning standards. Overt signs of commerce are frowned upon. After all, the Yankees who troll its shores and explore its golf courses, toiled mightily to leave all that sordidness behind. Which brings us to Island Packet columnist, David Lauderdale, and his piece today on Cracker […]

Free Speech Not Free

Consumerist points to a maddening customer service story. Matthew Ghali created, to share his poor customer experience with Golden Gate Volkswagen, and its owner, Mathew Zaheri. In May 2003, my fiancee (now my wife) and I took her Jetta to Golden Gate Volkswagen for a few simple repairs. This experience at Golden Gate Volkswagen […]

Look What eBay Spawned

Peer-to-peer is so much more than file swapping. It’s people helping people is what it is. Prosper, America’s first people-to-people lending marketplace, was created to make consumer lending more financially and socially rewarding for everyone. The way Prosper works is intuitive to people who have used eBay. Instead of listing and bidding on items, people […]

Celebrating Two Steves

“Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow […]

Houston Tries To Muscle In On Minneapolis And The Rest

From Ad Age: Houston is the fourth-largest city in the U.S., with the Census Bureau pegging its population at slightly over 2 million. But it’s the 18th largest ad market, much to the dismay of local marketing executives. “We’ve taken a major hit,” Lou Congelio, president of Stan & Lou Advertising, told his local brethren […]

Sun Trust Asks A Local To Show Them Around Charleston

From Adweek: Rawle Murdy has been hired by SunTrust Banks to help the company promote its expansion into the Charleston, S.C., market, the shop said. SunTrust has announced plans to open seven branches in the area in April and several more during the next 12 months. The independent Charleston shop will coordinate events and sponsorships […]