In the Age of Consumer Empowerment (made possible by millions of interlinked communications devices), companies that continue to practice draconion customer service will not only be outed, they will be forced to change, or face extinction.

click for the You Tube video

While watching Keith Olberman on MSNBC last night, I learned about one such customer's encounter with a customer service agent from AOL that made me cringe. For a transcript of the exchange click here.

June 22, 2006 by david burn | Permalink | 1 Comments