Today In Twitterverse: Humanizing The Brand By Allowing People An Inside View

John Byrne, Editor-in-Chief, BusinessWeek.com calls himself a “Digital Journalism Advocate.” One thing that’s clear is his belief in transparency. If you’ve ever tried to explain how Twitter can help build interest in one’s company, you know it can be tricky to convey. Byrne’s example is a good place to send someone. By letting us in […]

Red Lobster’s Quality Play: From Fried to Wood-Fired

When foot traffic is the lifeblood of your business, as it is for any brand in the retail space, you have to keep investing in new creative, quarter after quarter. Darden, of course, knows all about it.

Yelp Has Our Help

Saul Hansell writes in Bits that Yelp is succeeding in part because it puts citizen reviewers at the top of its list of constituencies to serve. This makes the site a poster child for user-centric design. Responding to criticism from business owners that some user reviews are unfair, Yelp also recently introduced a way for […]

Kenneth Cole, Punny As Always

And I once wrote about why I think he can get away with it. Share

Lump of Coal In Retailers’ Stockings

Shop. Your country needs you! That Bushism didn’t take us too far. According to retail sales figures from last month, people are gripping the few dollars they have left. The nation’s retailers saw their sales plummet last month to the weakest October level since at least 1969, as the financial crisis and mounting layoffs left […]

Disney Pumps Up Its High Dollar Offerings

Disney says that sales of its home and lifestyle products will total about $85 million in the next 12 months, making up one percent of the consumer unit’s revenue. Within five years, the company projects the category will deliver $500 million in sales a year. It is an ambitious plan for a company whose idea […]

The War On Talent

Recently, I heard there was yet another ad industry conference panel discussion entitled “How to Win The War For Talent.” I rolled my eyes. There’s no war for talent. Not in the ad industry. I explain why in my new column for Talent Zoo, which you can read after the jump. Share

Here’s Some Of That Change People Keep Talking About

Given that it’s a new day in America and a season for change, it’s high time the two parties reinvent their mascots. And PoliticalCritter.org from Marlin & Co. in Springfield, MO is the vehicle for mascot change. Chris Rock of Marlin, and a former colleague of mine in Denver says, “Political Critter was something we […]

Brands Need To Work The Room

Gary Vaynerchuk of WineLibraryTV is a big fan of social media. It’s worked for him, as he’s grown his family’s wine business in New Jersey and become Internet famous in the process. GV says in the video above that brands have to care enough to work the room. In other words they can’t just make […]

Obama The Different

Al Ries is offering Ad Age readers some insight into why Obama’s message was so well received. “Better” never works in marketing. The only thing that works in marketing is “different.” When you’re different, you can pre-empt the concept in consumers’ minds so your competitors can never take it away from you. Ries also notes […]